The IRS needs to put taxpayers first with quality customer service and modern information systems.
Put taxpayers first by improving IRS customer service and modernizing IRS information systems.
Occurrences
Evidence
IRS says taxpayers can “get your tax records,” “check your refund,” “sign in or set up your account,” and “get help online, by phone or in person.”
The IRS announced a “new online tool” and said it is part of a broader effort to “expand digital services” and make it easier for taxpayers to meet obligations.
Assessments
IRS taxpayer-facing services and information systems have been modernized in meaningful ways, including online account access, refund/status tools, multi-channel help, and a new online tax-debt resolution tool. However, the provided evidence shows agency-level improvements rather than demonstrating that Harold Rogers wrote, sponsored, funded, or materially advanced the specific modernization outcome. In federal office context, the outcome is consistent with the promise but candidate credit is not established strongly enough for full delivery.