Require the Government Accountability Office to study the 1-800-Medicare call line to identify ways to improve wait times, customer satisfaction, staff performance, efficiency, and accessibility.

Today, Congresswoman Monica De La Cruz (TX-15) introduced the Improving Medicare Services Act... Background: The Improving Medicare Services Act will require the Government Accountability Office to conduct a study evaluating the operations of the 1-800-Medicare call line, specifically focusing on wait times, customer satisfaction, and staff performance. The study will also review whether past recommendations have improved the service and analyze the system's current performance to identify ways to increase efficiency and accessibility for users.

De La Cruz introduced legislation to mandate a GAO study of the Medicare hotline to find improvements in service quality and access.

De La Cruz Leads Bill to Improve Access to Medicare Services | Congresswoman Monica De La Cruz
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