we write seeking more information about these ticketing practices, including how FIFA is ensuring that the World Cup is affordable for all fans and responding to fans who feel misled
Seek information and answers from FIFA about its World Cup ticket pricing, sales practices, seat maps, resale fees, and ticket availability.
Occurrences
Congresswoman Nellie Pou and Congressman Frank Pallone 'sought urgent answers from FIFA' and the letter asks, by May 22, 2026, for explanations of FIFA's dynamic pricing, whether unsold tickets are all available in the Last-Minute sales phase, whether additional seat categories are being considered, what recourse exists for changed seat maps, and the justification for FIFA's 30% resale fee.
Evidence
Congresswoman Nellie Pou and Congressman Frank Pallone 'sought urgent answers from FIFA' and the letter asks, by May 22, 2026, for explanations of FIFA's dynamic pricing, whether unsold tickets are all available in the Last-Minute sales phase, whether additional seat categories are being considered, what recourse exists for changed seat maps, and the justification for FIFA's 30% resale fee.
The letter explicitly requests answers on FIFA's dynamic pricing model, availability of unsold tickets for the Last-Minute sales phase, possible additional seat categories, remedies for fans whose seat maps changed after purchase, and the justification for FIFA's 30% total resale fee.
FIFA stated that, 'to coincide with the 50-day countdown,' new ticket inventory was made available to the general public via FIFA.com/tickets, 'with tickets for all 104 matches on sale.'
FIFA says it 'applies variable pricing and may adjust ticket prices throughout the sales phases based on a review of demand and availability for each match.'
FIFA states that the fee for reselling/exchanging tickets on its marketplace is 15% of the total price, inclusive of taxes, and notes legal restrictions for Ontario and Mexico.
Assessments
Pou clearly took the promised oversight action in office by co-signing and issuing a formal May 7, 2026 letter to FIFA demanding answers on ticket pricing, sales practices, seat maps, resale fees, and ticket availability. That means she materially pursued the promise during the same term. However, the record provided does not show that FIFA actually responded directly to her inquiry or fully supplied the requested answers as a result of her effort. Some of the requested information was publicly available from FIFA sources, such as explanations of variable pricing, resale fees, and ticket availability, but those disclosures were not shown to be a direct response to Pou's letter and do not cover the full set of requested topics. Because the promise was to seek information and answers, and she demonstrably did seek them, there is meaningful fulfillment; but because the evidence does not establish that she obtained a complete response from FIFA, full delivery is not warranted.