The bill requires the IRS to post real-time information on its public website showing call volume, wait times and callback availability for major IRS phone lines. It also expands online taxpayer accounts so taxpayers can view returns, documents, notices and letters sent by the IRS or submitted to the IRS through a website or mobile application. ... State that by 2028, the IRS should offer a callback option for calls that go unanswered for more than 5 minutes.
Modernize IRS customer service by requiring real-time public wait-time and callback information, expanding online taxpayer accounts, allowing responses to IRS notices online or by mobile app, and requiring a callback option for unanswered calls by 2028.
Occurrences
Evidence
GovInfo lists H.R. 7971 as "Engrossed in House" on April 27, 2026, after Rep. Schweikert's Taxpayer Experience Improvement Act advanced in the House.
The IRS says taxpayers can sign into an Online Account to view and download the CP14 notice, go paperless for certain notices, get email notifications for new notices, and manage the account without calling; it also says weekday call waits are shorter later in the week.
IRS says individual online accounts let taxpayers check refund or amended return status, view digital IRS notices, submit select forms, go paperless for certain notices, and get email notifications for new account activity. The page was last reviewed or updated on June 28, 2026.
GovInfo lists H.R. 7971 as a 119th Congress bill, version Referred in Senate, with last action date April 28, 2026. The action is: received; read twice and referred to the Committee on Finance.
The engrossed House bill would require IRS real-time public phone backlog and wait-time information, callback availability, expanded electronic return and refund information through a website and mobile application, expanded callback technology by calendar year 2028, and expanded online accounts allowing taxpayers to view and respond to IRS documents, notices, or letters. The text states it passed the House on April 27, 2026.
IRS says taxpayers can upload documents to respond to an IRS notice or letter, using an access code or the notice or letter number, and can upload scans, photos, or digital copies while receiving confirmation that IRS received the documents. The page was last reviewed or updated June 8, 2026.
Assessments
The full promise has not been delivered because H.R. 7971, which closely matches the wait-time, callback, online account, mobile app, and notice-response requirements, passed the House on April 27, 2026 but remained referred to Senate Finance as of April 28, 2026 rather than becoming law. Schweikert gets same-term candidate credit for materially advancing the House bill, and IRS online accounts/document upload already satisfy parts of the modernization goal, but the complete statutory package and 2028 callback mandate are not yet in force.
Schweikert materially advanced IRS modernization through H.R. 7971, which the House engrossed in 2026, but the promise as written was not fully delivered because the bill was not yet enacted and the full package of requirements, including the 2028 callback mandate and complete online notice-response functionality, is not shown as implemented. The IRS already had some related account and notice features, so the evidence supports partial progress rather than full fulfillment.