Ensure that each Social Security Administration office is fully staffed with employees to answer calls during standard business hours.

Julie Johnson · Texas · Democratic

policy impact 0.74 specificity 0.95 extraction confidence 98%

Commitment kind: unknown. Promised action: not established. Promised outcome: not established. Deadline: unknown; not assumed expired.

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Occurrences

The Commissioner of Social Security shall ensure that each office of the Social Security Administration is fully staffed with employees to answer calls during standard business hours, including 8:00 a.m. to 5:00 p.m. local time, Mondays, Tuesdays, Wednesdays, Thursdays, and Fridays, excluding Federal holidays.

Introduces legislation requiring SSA offices to be staffed to answer calls during business hours.

BILLS-119hr5771ih.pdf
secondary · other · model gpt-5.4-mini

Evidence

legacy_unverified · Source version not recorded · locator unknown

Congress.gov lists Rep. Julie Johnson as sponsor and shows the latest action as referral to House Ways and Means, with status Introduced.

Unverified model/legacy excerpt; not proof. AI summary (separate from source): Johnson took concrete same-term legislative action on the exact promise, but the bill had not passed the House, Senate, or become law, so the commitment remains unresolved.

unresolved same_term A for effort

Congress.gov - H.R.5771, Reliable Social Security Service for Seniors Act
secondary · model gpt-5.5 · confidence 94%

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legacy_unverified · Source version not recorded · locator unknown

SSA's July 2026 performance page reports National 800 Number average answer speed of 0.6 minutes and an answer rate near 99 percent.

Unverified model/legacy excerpt; not proof. AI summary (separate from source): This indicates meaningful improvement in SSA phone service during Johnson's term, but it does not prove that each SSA office is fully staffed to answer calls during standard business hours.

partial same_term

Social Security performance | SSA
secondary · model gpt-5.5 · confidence 72%

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Assessments

Public state: unverified As of unknown · legacy_unverified · . Original AI recommendation (not independently established): unresolved. same_term A for effort

Julie Johnson took concrete same-term action by sponsoring H.R.5771, the Reliable Social Security Service for Seniors Act, which directly addresses SSA phone staffing/service. However, the bill is only listed as introduced and referred to committee, with no evidence it passed or became law. SSA phone performance reportedly improved in 2026, but that does not prove each SSA office is fully staffed to answer calls during standard business hours. Because Johnson is still in federal office and the legislative effort has not definitively failed, the promise remains unresolved rather than delivered or never.

provider codex_cli · model gpt-5.5 · confidence 88%