Introduce and support legislation to require cable, DBS, internet, and telephone providers to automatically credit customers for service outages lasting more than four hours and direct the FCC and FTC to adopt related consumer protection rules.

Luján introduced the Outage Refund Guarantee Act, legislation to ensure consumers are fairly compensated for the time they are without the service they rely on. The Outage Refund Guarantee Act would require cable, DBS, internet, and telephone providers to issue credit for any service outage lasting more than four hours... Requires the FCC to issue rules... Requires the FTC to issue rules... Bans 'skip waiting' service fees.

The senator introduced a bill to mandate automatic refunds for long outages and to require FCC and FTC consumer-protection rulemaking.

Luján Introduces Legislation to Refund Customers for Network Outages - Senator Ben Ray Luján
primary · press_release · model gpt-5.4-mini

“I’m working on legislation that would require cable, internet, and phone companies to provide pro-rated refunds”

Luján publicly said he was working on outage-refund legislation after the Verizon outage. This is the clearest direct promise, but it is only an announcement of intent, not evidence of delivery.

unresolved same_term A for effort

‘Your whole life is on the phone.’ Should companies like Verizon be forced to refund you the next time there’s a major outage?
secondary · model gpt-5.4-mini · confidence 96%

“introduced legislation to restore the FTC’s authority to return money to consumers”

Luján continued to sponsor consumer-refund legislation in the same term, but this bill is broader FTC redress legislation and does not show that the specific outage-credit mandate or FCC/FTC outage rules were introduced or enacted.

partial same_term A for effort

Luján, Cantwell, Colleagues Reintroduce Legislation to Restore FTC Authority to Return Billions to Consumers Ripped Off by Scams, Fraud & Unfair Practices
primary · model gpt-5.4-mini · confidence 86%

Congress.gov identifies Luján as senator from New Mexico in the 117th-119th Congresses, serving from 2021 to present, and lists his member legislative activity.

Establishes that the relevant federal term for assessing the promise is Luján's Senate service beginning in 2021, including the 119th Congress as of 2026.

unresolved same_term

Ben Ray Lujan - Congress.gov Member Profile and Sponsored Legislation
secondary · model gpt-5.5 · confidence 95%

MarketWatch reported that Luján said he was working on federal legislation requiring cable, internet, and phone companies to provide pro-rated refunds for multi-hour outages.

This is direct evidence of same-term effort toward the outage-refund promise, but it shows an announced effort rather than an introduced or enacted bill.

partial same_term A for effort

‘Your whole life is on the phone.’ Should companies like Verizon be forced to refund you the next time there’s a major outage?
secondary · model gpt-5.5 · confidence 96%

The article reported that there were essentially no federal or state laws requiring automatic refunds for service outages, and that the FCC was investigating the Verizon outage without committing to a refund rule.

Shows that, shortly after Luján's public statement, the promised automatic outage-credit mandate and related FCC action had not been delivered.

never same_term

‘Your whole life is on the phone.’ Should companies like Verizon be forced to refund you the next time there’s a major outage?
secondary · model gpt-5.5 · confidence 86%

Luján's Senate office said he and colleagues reintroduced legislation to restore FTC authority to return money to consumers harmed by scams, fraud, and unfair practices.

This official same-term action is related consumer-redress work involving the FTC, but it is broader than the specific outage-credit mandate and does not create FCC/FTC outage-credit rules.

partial same_term A for effort

Luján, Cantwell, Colleagues Reintroduce Legislation to Restore FTC Authority to Return Billions to Consumers Ripped Off by Scams, Fraud & Unfair Practices
primary · model gpt-5.5 · confidence 87%

The release describes the Consumer Protection Remedies Act of 2026 as restoring FTC Section 13(b) monetary relief authority and authorizing courts to order refunds or other relief after FTC-proven violations.

The bill supports partial credit for consumer-refund effort, but its described mechanism is FTC redress for unlawful conduct, not automatic outage credits after four-hour cable, DBS, internet, or telephone outages.

partial same_term A for effort

Luján, Cantwell, Colleagues Reintroduce Legislation to Restore FTC Authority to Return Billions to Consumers Ripped Off by Scams, Fraud & Unfair Practices
primary · model gpt-5.5 · confidence 88%

Congress.gov's visible 119th Congress member-activity results list Luján-sponsored S.3892, a retail price-gouging bill introduced February 12, 2026, as introduced and referred to Senate Commerce.

The official member-activity page confirms Luján introduced Commerce consumer legislation in the same term, but the visible record reviewed did not show the specific outage-credit legislation described in the promise.

unresolved same_term

Ben Ray Lujan - Congress.gov Member Profile and Sponsored Legislation
secondary · model gpt-5.5 · confidence 70%