If you are a resident of the Third District and can’t get an answer from a federal agency in a timely manner, or if you have questions about a program or process, my office may be able to help resolve a problem or get you the information you need. ... While I will make my best efforts to assist you, please remember that federal agencies have discretion concerning decisions on individual cases and have the final say on the outcome.
My office will do its best to help constituents resolve problems with federal agencies when they have already contacted the agency in writing and provided the required authorization.
Occurrences
Evidence
legacy_unverified · Source version not recorded · locator unknown
Rep. Lucas's official casework page says his office may help OK-03 residents resolve problems with federal agencies after prior written agency contact, notes that the office will do its best to obtain a fair response, and says written authorization is required under the Privacy Act before staff can obtain case information.
legacy_unverified · Source version not recorded · locator unknown
The House digital privacy release portal identifies the Office of Representative Frank Lucas and presents a Digital Privacy Release Form with address verification for residency before proceeding.
Assessments
Lucas is an active federal officeholder, and the promise concerns constituent casework by his own House office rather than a legislative outcome. The official office casework page and House digital privacy release form show the promised service is available: constituents can seek help with federal agencies after contacting the agency in writing and providing authorization. That directly satisfies the promised office-service outcome during the same term.